Returns & Refund Policy

Last updated: September 10, 2026

At Kane Boutique, we want you to feel confident when shopping with us. If your purchase isn't quite right, we're happy to help with a return or exchange in accordance with the policy below.

1. 30‑Day Return Policy

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unworn and unused.
• Be in its original condition.
• Have the original tags attached, when applicable.
• Be free from stains, odors, makeup, perfume, pet hair, or other signs of wear.
• Include the original packaging when reasonably possible.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Underwear and intimate apparel.
• Items marked as Final Sale.
• Gift cards.
• Items that have been worn, washed, altered, damaged, or otherwise used after delivery.

If you are unsure whether an item is eligible for return, please contact our customer service team before sending it back.

3. How to Request a Return

Please contact us within 30 days of receiving your order.

Include the following information:

• Order number.
• Name used when placing the order.
• Item(s) you would like to return or exchange.
• Reason for the return.
• Photos of the item, if the item is damaged, defective, incorrect, or significantly different from the product description.

Please do not send your return to the address shown on your package or any other address unless our customer service team has provided you with return instructions.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions.

4. Returns for Incorrect, Damaged, or Defective Items

If you receive:

• The wrong item;
• An item with a manufacturing defect;
• An item damaged during delivery; or
• An item that is significantly different from the product description,

please contact us as soon as possible after receiving your order.

Please provide your order number and clear photos showing the issue.

After reviewing the information, we may offer one of the following solutions:

• A replacement at no additional cost.
• An exchange.
• A full refund.
• Another appropriate solution agreed upon with you.

We will make reasonable efforts to resolve these issues fairly and promptly.

5. Returns for Size, Fit, Color, or Personal Preference

If you would like to return an item because of:

• Size or fit.
• Color preference.
• Change of mind.
• Ordering the wrong size.
• Other personal preferences.

you may request a return within the 30‑day return period, provided the item meets our return conditions.

For these returns, the item must be unworn, unused, unwashed, and in its original condition.

6. Exchanges

If you would like to exchange an eligible item for another size or available item, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. Return Shipping

For items that are incorrect, damaged, defective, or significantly different from the product description, please contact us before returning the item. We will review the issue and provide appropriate return instructions.

For returns due to size, fit, personal preference, or change of mind, return shipping arrangements may depend on the circumstances of the order and the return method available to you.

Please contact our customer service team before shipping any item back.

Do not send a return without receiving return instructions from us first.

8. Refunds

Once we receive and inspect your returned item, we will process your refund if the return meets the requirements of this policy.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

If your return does not meet our return requirements, we may contact you regarding the available options.

9. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a return.

For example, a partial refund may be considered when:

• An item has a minor issue that does not significantly affect its use.
• The issue can reasonably be resolved without returning the item.
• Another solution is mutually agreed upon.

Any partial refund amount will be determined based on the specific circumstances.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

• Check your bank or payment account.
• Contact your payment provider.
• Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us.

We will be happy to assist you in checking the status of the refund.

11. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.

12. Return Processing Time

After your returned package arrives at our designated return facility, please allow reasonable processing time for us to inspect the item and process your refund or exchange.

Processing times may vary depending on the volume of returns and the shipping method used.

Your payment provider may require additional time to complete the refund after it has been issued.

13. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer service team before sending an item back.

Kane Boutique

Email: service@kaneboutique.com

We will do our best to respond to your request and help resolve your issue as quickly as possible.